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Monday, May 25, 2009
Processes are not the be-all and end-all

This weekend was the Memorial Day holiday weekend and Sharon and I spent some time just hanging around and trying to stimulate the local economy in various ways.

At one of the places we went, a waiter was able to handle our off-the-cuff ordering and questioning really well. At another place later that day, someone else was following to an obvious process template in the way questions or comments were sent to the customers’ way.

I find it really funny. It’s also something that i’ve always disliked. Just because “everyone” do something a certain way doesn’t mean it’s the best way, EVEN (and especially) when it’s documented and approved by people that are not doing the day to day work.

posted by Jonathan at 12:56 AM | Permalink |