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Monday, July 04, 2005
Five Whys, or Precision questioning
I still remember just about 5 years ago when the newbie employees had to go through this basic must-have skill (Precision questioning) in the company.

A rather clearcut example of precision questioning is5 whys.

This, and the finding of root causes of issues and problems, are both being relegated to nice-to-haves, but no longer must-haves.

In fact, PQ is now being perceived as a rude behaviour, and finding of root causes is now seen as questioning the integrity and professionalism of whoever you're asking. UNLESS you got a strong manager that also wants to find it out.

Thus, the end result that i can see now is:
- people not thinking critically enough on projects, and systems
- people hiding behind the veil of secrecy of not answering the right questions
- the same mistakes being repeatedly made by the same people

Is this progress i wonder?
 
posted by Jonathan at 2:03 PM | Permalink |


2 Comments:


At 7:47 AM, Anonymous ben

hi,jo&sha,

i really enjoy reading your blogs in the past cos' they are simple and humourous!

best regards,ben

 

At 9:58 AM, Blogger Jonathan

ben,

thanks for the feedback. does that also mean that it's not humourous now?? 8)