Offpoint - From Singapore To Seattle

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Offpoint - From Singapore To Seattle

Ongoing journal about our lives in Bellevue, Washington, our friends in Singapore, our work here, our families there. Whatever our fancy.

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us: Relocated from Singapore to Seattle. Staying in Bellevue with my wife Sharon.
blog: started in 2004 when we left Singapore to have a single point of update for our colleagues, friends and relatives.
disclaimer:These postings are provided "AS IS" with no warranties, and confers no rights. The content of this site consists of Jonathan's and Sharon's own personal opinions and do not officially represent our employers' view in any way. In addition, the thoughts and opinions of participants often change, and as a weblog, this is intended to provide a semi-permanent point in time snapshot. You should not consider out of date posts to reflect our current thoughts and opinions.

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Monday, July 04, 2005

Five Whys, or Precision questioning

I still remember just about 5 years ago when the newbie employees had to go through this basic must-have skill (Precision questioning) in the company.

A rather clearcut example of precision questioning is5 whys.

This, and the finding of root causes of issues and problems, are both being relegated to nice-to-haves, but no longer must-haves.

In fact, PQ is now being perceived as a rude behaviour, and finding of root causes is now seen as questioning the integrity and professionalism of whoever you're asking. UNLESS you got a strong manager that also wants to find it out.

Thus, the end result that i can see now is:
- people not thinking critically enough on projects, and systems
- people hiding behind the veil of secrecy of not answering the right questions
- the same mistakes being repeatedly made by the same people

Is this progress i wonder?

posted by Jonathan at 2:03 PM | Permalink |

2 Comments:

At 7:47 AM, Anonymous

hi,jo&sha,

i really enjoy reading your blogs in the past cos' they are simple and humourous!

best regards,ben

At 9:58 AM, Jonathan

ben,

thanks for the feedback. does that also mean that it's not humourous now?? 8)

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