Friday, April 08, 2005
an angry customer
i have never felt so intimated in my life until 60 minutes ago. a customer - ex-wife explained to me that her ex-husband has paid off the car loan and the car title was supposed to be released to her and the car title should be in her name.
after checking with the title department, i realised that the title department goofed up. they sent the car title to the ex-husband. thus, i left a voicemail message for the ex-husband and he returned my call. he was very upset that i have requested him to give back the car title to his ex-wife as it was none of my business to butt into their personal affairs. i agreed and apologised. but he was still unhappy and spoke my asst supervisor.
note : it is not my bloody business that they are divorced and i certainly @#*! care who owns the @@##%!!! car title. my only interest is our @@##%!!! title department made the mistake and i have to pick up the pieces. this is very typical of working life.
anyway, he told my asst sup that he would come by tomorrow to return the car title. my asst sup advised him not to be nasty to me and she emailed every staff in the branch to call 911 if the situations get worse.
i am thankful that my asst sup sided with me and she told me to not to come to work on saturday. i told her i would not be able to run away from the customer forever. he would either come tomorrow, next week or some day when he feels like it. i have to take it in my stride.
why do i have to attend to such nasty customer. i shall remember his name, social security number and address for LIFE.
if anything happens to me tomorrow or someday due to this incident, every blog reader will know why. i shall not mention his name as he works in the same company as jon.
after checking with the title department, i realised that the title department goofed up. they sent the car title to the ex-husband. thus, i left a voicemail message for the ex-husband and he returned my call. he was very upset that i have requested him to give back the car title to his ex-wife as it was none of my business to butt into their personal affairs. i agreed and apologised. but he was still unhappy and spoke my asst supervisor.
note : it is not my bloody business that they are divorced and i certainly @#*! care who owns the @@##%!!! car title. my only interest is our @@##%!!! title department made the mistake and i have to pick up the pieces. this is very typical of working life.
anyway, he told my asst sup that he would come by tomorrow to return the car title. my asst sup advised him not to be nasty to me and she emailed every staff in the branch to call 911 if the situations get worse.
i am thankful that my asst sup sided with me and she told me to not to come to work on saturday. i told her i would not be able to run away from the customer forever. he would either come tomorrow, next week or some day when he feels like it. i have to take it in my stride.
why do i have to attend to such nasty customer. i shall remember his name, social security number and address for LIFE.
if anything happens to me tomorrow or someday due to this incident, every blog reader will know why. i shall not mention his name as he works in the same company as jon.
Nasty people seem to be everywhere, unfortunately. I can imagine how duh it feels to be dealing with such people. I feel like that right now when dealing with public reaction to airing some of my dirty laundry.